Privacy Policy

1. Introduction

ContactSearch.AI, a Florida company ("ContactSearch.ai", "we", "us", "our"), helps businesses by providing secure access to professional contact data related to organizations, the enterprise technologies they employ, and the people working at those organizations.

ContactSearch.ai and our customers operate in multiple jurisdictions worldwide. We are committed to respecting everyone's privacy, and we work to meet the requirements of the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the EU General Data Protection Regulation 2016 (GDPR), the UK Data Protection Act 2018, the Personal Information Protection & Electronic Documents Act 2000 (PIPEDA), and other applicable data protection laws.

We monitor developments in relevant legislation to ensure we continue to meet the high expectations of our customers and to ensure the respect of data subjects' rights.

This privacy notice tells you what to expect from us with regard to your personal information. If you have any questions, contact us at: privacy@contactsearch.ai.

2. What information we collect

When you are on our website

Our website may use cookies to support authentication and basic functionality. We do not currently use third-party advertising or behavioral-tracking cookies. If you submit a form, we ask for information including, but not limited to, your email, your name, or what company you work for. This information is used to provide what you requested, personalize your experience, or send you marketing communications you have opted into.

When you contact our commercial team

If you submit a form to talk to sales or support, we ask for information including, but not limited to, your email, your name, or what company you work for. This information is used to respond to your inquiry, personalize your experience, or — only if you have explicitly opted in — to send you marketing communications.

If you reach out via email or chat, we keep conversations and other data you might send during those exchanges to provide continuity of service.

When you use our services

If you sign up for an account or become a customer, we ask for information including, but not limited to, your email, your name, or what company you work for. This information is used to provide the service you requested, personalize your experience, send you onboarding emails, billing receipts, and account notifications.

Whether through the API, the website, or other services we provide, we monitor your usage and log requests you make ("user data"). Those logs may include IP address, browser type, geolocation derived from IP, and the timestamps of your requests. We use this data to operate the service, prevent fraud and abuse, and improve performance.

If you reach out for support, whether via email, chat, or other means, we keep conversations and other data you might provide during those exchanges to resolve your issue and to inform future product improvements.

ContactSearch.ai database: professional data

ContactSearch.ai processes personal information about decision makers, influencers, and users of business products and services, and similar information related to individuals when they are acting in their professional or employment capacity.

We license this information from established third-party data providers under contract. We organize it into professional records about individuals and businesses, and we license access to those records to our customers, who are businesses trying to reach business professionals for their own business-to-business sales, marketing, and recruiting activities.

To this end, we receive typical business-card information and other professional information about you from our licensed data providers ("Personal Information"), which may contain some or all of these categories of personal data:

• First name, last name
• Company, office address
• Business phone numbers (switchboard, direct dial, mobile)
• Email addresses
• Job title, job function
• Education
• Skills
• Current and previous employment-related information
• Professional and social links

Sources of personal information

ContactSearch.ai does not collect personal information from websites or social media itself. The professional data in our database is licensed from established third-party data providers under contract. Those providers compile it from their own sources, which may include business websites, public records and professional directories. Some information may also be modeled or inferred from this data, as described below.

We do not run automated programs that visit websites to gather data, we do not use a browser extension, we do not use anyone's login or account to collect data, and we do not conduct telephone research interviews. We require our data providers to supply only professional, business-related information, to comply with applicable data protection laws, and to honor opt-out and deletion requests.

We are not responsible or liable for the accuracy of data supplied by our data providers, or the results of any analysis based on such data.

Data we normalize

When we process the data we receive, we find some records contain similar information but expressed differently. Normalizing is a way of presenting the data in the same way for each record without fundamentally changing its meaning — for example, expanding "Sr." to "Senior", or standardizing "California, USA" and "CA" to a canonical form.

Data we infer or model from available data

When we analyze available data, we may infer or model information that does not appear explicitly in the data we receive. For example, we might look at a record whose job title is given as "java developer" and infer that "Java" is a skill that can be associated with that record.

3. How we use your data — purposes of processing

To provide our services

When creating an account, you agree to our Terms of Use, which allows us to process your data to give you access to ContactSearch.ai. This way, you can have an account on our website, access the API, invite other team members, and so on.

To improve the user experience

We look at usage patterns and various statistics to understand what to improve and how. This usage data informs product decisions, performance tuning, and bug-fix prioritization.

To license data to our customers to support their business purposes

ContactSearch.ai processes data so that it may be licensed on a subscription basis to organizations for their sales, marketing, analytical, or recruiting purposes. This means that such organizations may use this information to contact data subjects about products or services that are relevant to their professional interests.

License agreements are in place between ContactSearch.ai and its customers to ensure the use of the information is restricted to specified purposes and to prohibit the unauthorized use or transfer of the information. Customers may not resell, sublicense or otherwise share the information with third parties. ContactSearch.ai has no reseller or partner program. Customers access the information via password-protected account-based access to our database or services. Our customers may use the information to market their services to the employers of data subjects or to the data subjects about professional opportunities. In the course of this activity, data may be transferred outside the United States, the EU, and the UK.

The professional data we hold may be transferred, stored, or processed at a destination outside the country where the data subject resides. It may also be transferred to customers, or processed by third parties, operating outside the territory where ContactSearch.ai is based. Such third parties who work for us or for one of our suppliers may be engaged in, among other things, the fulfilment of your order, the processing of your payment details, and/or the provision of support services.

We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy and all relevant legislation. We will retain your information for as long as your account is active or as needed to provide our services to you. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

To offer customer support

We provide customer support via email, to help you take full advantage of our service or fix any problem you encounter. Please use privacy@contactsearch.ai.

To market new services

Periodically we launch new services. We will let users know about those releases if they have asked us to keep them up to date, or if the release is material to a service they currently use.

4. Legal grounds for processing personal data

When you are on our website. Our lawful basis for collecting or using personal information when you are on our website is consent. You have the right to withdraw such consent at any time and we will cease to process your data after consent is withdrawn.

When you contact our commercial team. Our lawful basis for collecting or using personal information when you contact our commercial team is consent. You have the right to withdraw such consent at any time and we will cease to process your data after consent is withdrawn.

When you use our services. Our lawful basis for collecting or using personal information when you use our services is contract. We will use personal data relating to you where necessary for the performance of that contract.

ContactSearch.ai database: professional data. Our lawful basis for collecting or using personal information that appears in the ContactSearch.ai database is legitimate interest. ContactSearch.ai processes your personal data when it is in our or our clients' legitimate interest to do so and when these interests are not overridden by your rights. Our and our clients' legitimate interests include: having information about potential business customers organized in one up-to-date and password-protected database; being able to identify individuals that occupy certain roles within a business or organization; enabling clients to engage with relevant professional contacts for sales, marketing, and recruiting purposes; and having access to analytical insights for the purpose of understanding patterns and trends.

In addition, ContactSearch.ai may process your data to comply with our legal and regulatory obligations — e.g., preventing, investigating, and detecting crime, fraud, or anti-social behavior, and prosecuting offenders, including working with law enforcement agencies.

5. Who we share information with

Within ContactSearch.ai

Access to personal data within ContactSearch.AI is restricted to those individuals who have a need to access the information for our business purposes.

ContactSearch.ai customers

We may share personal data with our customers as part of the provision of our services. ContactSearch.ai provides limited and protected access to its database. Our customers may use the data to contact individuals on their business telephone, at their business email address, or through other electronic mail in order to market products and/or services and for recruitment purposes.

Access to third-party data through ContactSearch.ai may be limited or unavailable in certain jurisdictions because of applicable privacy laws, data-broker regulations, licensing requirements, contractual obligations, or other legal requirements, and these limits may change over time. Current availability by location is shown on our Data Availability page.

If your data is included in our database, you may be contacted by our customers for the purpose of their B2B sales, marketing, and recruiting activities. Communications you receive from our clients may be relevant to your profession or role at your organization, although there is no guarantee that you will find such communications to be relevant or of interest to you.

When they contact you, customers will be acting as data controllers and will have their own privacy policies and opt-out options, which we recommend you review.

Suppliers, subcontractors, service providers

We may disclose your information to suppliers or subcontractors only if they have agreed to safeguard this information and it is reasonably necessary for the purposes set out in this privacy policy. This includes external third-party service providers such as accountants, auditors, experts, lawyers, and other outside professional advisors; IT systems, support, and hosting service providers; technical engineers; data storage and cloud providers; and similar third-party vendors and outsourced service providers that assist us in carrying out business activities.

Government authorities

We may by law be required to disclose your information (which may include disclosure to government bodies and law enforcement agencies) in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention).

Potential acquirers or investors

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email, account message, and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

6. Duration of the processing

ContactSearch.ai only retains personal information for as long as is necessary for the purpose. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data; the potential risk of harm from unauthorized use or disclosure of your personal data; the purposes for which we process your personal data and whether we can achieve those purposes through other means; and the applicable legal requirements.

If you have been a customer of ContactSearch.ai, we will keep information regarding your company for as long as is necessary to comply with our legal obligations.

Where you have consented to us using your details for direct marketing, we will keep this data until you notify us or otherwise withdraw your consent.

For further details on our data retention periods, please contact us at privacy@contactsearch.ai.

7. Securing your data

We secure your personal data using commercially reasonable, industry-standard measures to prevent unauthorized access or disclosure, or accidental loss, disclosure, or destruction. This includes encryption of credentials and sensitive secrets, two-factor authentication, isolated multi-tenant data separation, audit logging, and regular security review. However, even very good security measures may fail to prevent computer hacking or other breaches of security, and we can provide no guarantees that the same will not occur.

Additionally, other communications you may have with us via email or regular mail may not be secure unless we advise you that security measures are in place prior to your sending information. Therefore, if you choose to communicate with us through these means, you are assuming the risk of doing so, and we request that you do not send or post sensitive information through those means.

8. International data transfers

ContactSearch.ai operates from the United States. Where we transfer personal data outside the United Kingdom, Switzerland, and the European Economic Area (together, the "EEA") to a country that has not been recognized as providing an adequate level of data protection, we use Standard Contractual Clauses or other appropriate safeguards, or we will identify an appropriate exemption.

9. Your data protection rights

Depending on where you are located and/or live, you may exercise certain data privacy rights, and we will facilitate the exercise of those rights. For a quick jurisdictional summary, see our Data Privacy & GDPR page.

To submit a data-protection rights request, please fill out the form on our Do Not Sell My Information page. The information you provide will only be used to fulfil your request.

European data protection rights (GDPR)

If you are a resident or are otherwise located in the European Union (EU), the European Economic Area (EEA), or the United Kingdom (UK), this section provides additional details about the personal data we collect about you, and your rights granted by the EU and UK General Data Protection Regulations, as applicable (GDPR).

Your rights:

• Right of access: You have the right to ask us for copies of your personal data.
• Right of rectification: You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. In addition, we may rectify, replenish, or remove incomplete or inaccurate information at any time and at our own discretion.
• Right of erasure: You have the right to ask us to erase your personal data in certain circumstances.
• Right of restriction of processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.
• Right to withdraw consent: When we use consent as our lawful basis, you have the right to withdraw your consent.
• Right to data portability: You have the right to ask that we transfer your personal data to another organization, or to you, in certain circumstances.
• Right to be informed: You have the right to obtain confirmation as to whether we are processing your personal data and, where that is the case, access to that personal data and information about the purposes of processing, retention periods, the source of the information, and all other information mentioned in Article 15 of the GDPR.

You don't usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data-protection rights request, please fill out the form on our Do Not Sell My Information page or contact us at privacy@contactsearch.ai.

How to complain: If you have any concerns about our use of your personal data, you can make a complaint to us at privacy@contactsearch.ai.

California Privacy Rights (CCPA / CPRA)

If you are a resident of California, USA, this section provides additional details about the personal information we collect about you, and your rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Subject to certain limitations, the CCPA and CPRA provide you the following rights:

• Right to Know and Right to Access
• Right to Deletion
• Right to Opt Out of the Sale of Personal Information
• Right to Correction
• Right Not to be Discriminated Against

If you would like to exercise any of your rights, please complete the form on our Do Not Sell My Information page.

Virginia Privacy Rights (VCDPA)

If you are a resident of Virginia, USA, this section provides additional details about the personal information we collect about you, and your rights under the Virginia Consumer Data Protection Act (VCDPA).

Subject to certain limitations, the VCDPA provides you the following rights:

• To confirm whether we are processing your personal information, and to access that personal information.
• To receive your personal information in a portable and readily usable format.
• To correct inaccuracies in your personal information.
• To delete your personal information.
• To opt out of the processing of your personal information for targeted advertising, sale to third parties, or profiling where there is a legal or similarly significant effect on you.

Fill out the form on our Do Not Sell My Information page to submit your rights request. The information you provide will only be used to fulfil your request.

Other USA Privacy Rights

A growing number of US states have their own consumer privacy laws, and we honor rights requests under the laws that apply to us. Whatever US state you live in, we will as a minimum extend to you similar rights as are provided for residents of California and Virginia. That is:

• Right to Know and Right to Access
• Right to Deletion
• Right to Opt Out
• Right to Correction
• Right Not to be Discriminated Against

Fill out the form on our Do Not Sell My Information page to submit your rights request. The information you provide will only be used to fulfil your request.

Canada Privacy Rights (PIPEDA)

If you are a resident of Canada, this section provides additional details about the personal information we collect about you, and your rights under the Personal Information Protection & Electronic Documents Act 2000 (PIPEDA).

Subject to certain limitations, PIPEDA provides you the following rights:

• Right to access — You can request to access the personal information we hold about you.
• Right to correction — You can request that we correct your information.
• Right to deletion — You can request that we delete your information.
• Right to opt out
• Right to be forgotten — Your information will be kept with us for as long as it is required for the fulfilment of the purposes for which we process your personal information.
• Data breach notification — We will send a notification to you as soon as feasible regarding any breach that creates a "real risk of significant harm" to you.

For Canadian residents wishing to exercise these rights, please contact us at privacy@contactsearch.ai.

10. Children

We do not knowingly collect or use any personal data relating to children under the age of 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

11. Links to other websites

Our services may contain links to other websites not controlled or operated by ContactSearch.ai. These links do not imply that we endorse these third-party sites. We recommend reviewing those sites directly for information on their privacy policies.

12. Updates & contact

We reserve the right to change or remove this Privacy Policy at our discretion and will post any new Privacy Policy here and encourage you to visit this area frequently to stay informed. You will be responsible for reviewing and becoming familiar with any such modifications.

Your use of the site and/or the service following such modifications constitutes your acceptance of the terms and conditions of this Privacy Policy as modified. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

Contacting us

If you have any questions about this Privacy Policy, the security practices of the site, or to exercise any of your data-subject rights, you can contact us via:

📧 Email: privacy@contactsearch.ai
📋 Privacy request form: Do Not Sell My Information

ContactSearch.AI
7000 W. Palmetto Park Road
Boca Raton, FL 33433
United States of America